What managed IT support includes
Most IT problems don't announce themselves. They build slowly — patches missed, access not revoked, alerts ignored — until something fails. Most businesses don't notice the accumulation until a system goes down or a staff member can't access what they need. De4sec acts as your IT department. We catch problems before your business feels them.
✓Remote helpdesk — staff raise tickets by email, phone or WhatsApp
✓1-day response SLA on all support requests
✓Proactive monitoring — server, network and email health
✓Microsoft 365 user admin — add users, reset passwords, fix permissions
✓Patch management — device updates deployed automatically
✓Software troubleshooting and remote access support
✓On-site visits included in retainer plans (Nairobi)
✓Monthly report — tickets, uptime, system health
✓Quarterly security review — policy drift and access audit
Pricing structure
✓Flat monthly retainer — unlimited tickets (fair use)
✓Per-user monthly — scales with headcount
✓Block hours — buy a bundle, use when needed
Pricing confirmed after discovery call.
Response SLA
✓Critical — system down: 2-hour response
✓High — major disruption: 4-hour response
✓Medium — partial disruption: Same business day
✓Low — minor issue: Next business day
